Category Archives: Cutrateglass

Window Replacement (A Broken Window Break Down)

Some customers call us and say, “I don’t care to know anything about my window, just get here and fix it as soon as you can.” Some customers call us and have questions, some of which we would like to address today. We are going to break down the window replacement process for those inquisitive folks.

Do I have single pane windows or dual pane windows?
Give yourself a pat on the back if you already know the answer to this question. To find out which type you have, look at the broken window (look but don’t touch), you will see one layer of glass inside the frame or two. If the window appears fogged on the inside but is not cleanable from the inside or outside of your house, you have a dual pane window. We can easily replace that fogged unit for you. And no, we can NOT clean the inside of the window. Replacing that window is the only proper way to prevent fogging in the future. Our dual pane units have a 1-year warranty for fogging. If the home was built before 1978, then it is most likely a single pane because that is when they began to be required by law.

Is my glass clear or low e?
Clear glass is just that, clear. There is no tint or color to the glass. Low e glass, also known as energy-efficient glass, has a greenish color to the glass. If you have a house built in the last 10 years, chances are, you have low e glass. Low e glass, or low emissivity glass, helps to keep your house cool in the summer and warm in the winter by reflecting ultraviolet light, visible light, and infrared light. This helps keep the heat out from the scorching desert sun, so your air conditioner does not have to work so hard to keep you cool. It also helps keep your heat in during the colder winter months, so you do not have to run the heat all the time.

When will you install my window?
If you have a single pane window, we may be able to bring glass to your home and install it right away. That depends on the availability of our technicians and the type of single pane. If the window is tempered (crumbles into a million pieces for safety), then it may need to be ordered. We’ll get custom tempered glass in 2-3 business days. If you have a dual pane window, we measure the first day (free estimate) and install within 1-2 business days. If the window is tempered allow for 3-4 business days as we must order it and fabricate the unit. I hope this simplifies the process for you as much as possible. As always, please call us anytime with questions and to schedule your appointment window.

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